Payments through the contactless mode are allowed as per limits in the table below. For any transaction amount more than US$20.00, you will be required to input your Prepaid Card PIN. These limits apply to all cards and setting up of individual limit is not possible.

Yes, for the merchants not enabled for contactless payment acceptance, you can use this card for a normal dip or swipe transactions.

No, as contactless readers will only communicate with one card at a time. If the shop’s reader finds more than one contactless card in your wallet or purse, you will be asked to select one card to pay.

No. Your card must be waved within 4cm of the card reader for more than half a second and the retailer must have first entered the amount for you to approve. Terminals can only process one payment transaction at a time, therefore reducing transaction errors.

For ATM transactions you need to enter the PIN and for Internet transaction you need to enter your 3D secure PIN and OTP.

In the case of a lost card lost, block your card immediately either through the Steward Mobile App or Customer Portal, Branch or through our cardcentre helpdesk (263 772 191 191). If you observe any fraudulent transactions on your prepaid card report to Steward Bank immediately.

• Speed, convenience, and Security.
• Ideal for places like fast-food joints, petrol stations, movie theatre & for low-ticket size transactions as it requires no dipping, swiping, entering PIN or fumbling for cash. You are ready to go in just a few seconds!
• Enhanced Security and less risk of card loss and fraud through counterfeit/skimming.
• A contactless card has its own, unique, built-in, secret key, which is used to generate a unique code for every contactless transaction, thus making it more secure.
• No need to carry cash/coins for small ticket everyday purchases.
• Easy tracking of expenses.

The charges and limits remain the same as with other transactions types.

Charges/Fees:

Limits:

Email: cardcentre@stewardbank.co.zw      

Call: 263 772 191 191

POS/Online monthly transactional limits are $10,000 but can be raised upto $35,000. The limit increase however is done on a case by case basis subject to customers providing full KYC i.e, 2 passport photos, copy of ID and proof of residence in accordance with bank policy.

• Individual and Corporate travellers that require secure and safe methods of transacting rather than carrying cash.
• Students studying in-country and abroad that require a medium of receiving money from parents in Zimbabwe.
• Small scale traders purchasing merchandise beyond our borders.
• Social media marketers for search engine optimisation and increased visibility via platforms such as Facebook or Google Ads.

• It works internationally where VISA cards are accepted.
• Ability to perform online transactions with the card.
• Withdraw cash from over 2.3 million ATMs in over 200 countries.  Affordable transactional fees compared to available options.
• Spending flexibility as is it is prepaid.
• Funds available instantly available after reload.
• 3D secure for enhanced security.
• VISA Direct enabled – receive funds directly into your card from any other international VISA card!
• Enabled to receive and make PayPal payments. Manage your card via the VISA Mobile app to view balance, statement, transfer funds and block/unblock card.

The following are the VISA Card Application requirements:

• Copy of National Identity Card / Passport / Driver`s License/ (Student Identification for Student VISA Card)
• Proof of residence
• 2 passport photos
• Completion of Visa Prepaid Card application form
• The card issuance fee US$10, (inclusive of US$6 card issuance and US$4 initial deposit)
• Students who present valid student IDs, get the card at half the price - US$5 (Inclusive of US$1 card issuance and US$4 initial deposit)

The Steward Bank VISA prepaid card is sold through Steward Bank branches and selected Steward Bank agents. All you need to do is visit any Steward Bank branch, complete a Steward Bank Prepaid VISA Card application form and submit the form together with your ID & US$10.

Once this is done, you can collect your card from the Customer Service Officer within the branch. It only gets better, alternatively, order your card in the comfort of your home or office. Simply contact the cards team on WhatsApp number, (+263784448393) and book for card delivery within 48hrs.

The card can be funded through Steward Bank Branches, Selected agents and Steward Bank FCA account. You can also receive funds from a transfer from another Steward Bank VISA card, through VISA direct from any international VISA card and from PayPal as well.

• 3D secure
• No waiting period, instantly issued
• No monthly service fees
• Prefunded using foreign currency only
• 3-year expiry period
• Accepted on more than 2.3 million Visa branded ATMs and POS machines in 200 countries worldwide
• Non-personalised, thus, it does not have a cardholder name displayed on the face of the card
• Performs POS/Online and ATM transactions with a limit of US$10,000 per month
• SMS alerts for card reloads and transactions.

The following are the service charges:

Download the Steward Visa mobile app on Apple store and Playstore and download your statement free of charge. Alternatively, write to cardcentre@stewardbank.co.zw, quote the last 8 digits of your card number in the subject line.

If you lose your Steward Bank VISA Prepaid Card, immediately log onto the mobile app and block your card, in addition, get in touch with our customer service personnel using the details listed below.  This will enable the Bank to confirm your card has been successfully blocked in order to protect your funds.  A replacement can be requested at the branch, agent or home delivery service at a cost of US$10 (inclusive of card).

Should you need assistance with the Steward Bank VISA Prepaid Card please contact our customer service personnel on any of the following channels:

Toll Free: 0808 8888
Mobile: +263 772 191 191
WhatsApp: 0772 191 191
Facebook | Twitter | Skype
Email: cardcentre@stewardbank.co.zw

1. Log on to the internet banking, mobile application or USSD banking platform of the originating bank.
2. Select RTGS Transfer.
3. Enter receiving VISA card details (NB: Please enter the full 16 digits of VISA card number as the destination account).
4. Confirm and send.

Anyone with an account, wallet or card that is enabled for VISA Direct origination, usually accessed through their Bank’s mobile app or online banking. The sender may verify if this service is available with their Bank.

Only your 16-digit Steward Bank VISA Globetrotter Card number along with your name. Do not disclose any other details such as the expiry date or the CVV number (3-digit security code at the rear of the card)

Sender financial institutions have varying limit restrictions and your sender should verify with their Bank. The transaction will be declined if the amount being sent exceeds the authorised limit. You may receive funds to the maximum of your monthly transactional limit.

Visa Direct funds will be credited within 30 minutes to 1 hour of transaction depending on sender institution.

Notify your sender if funds are not received in an hour’s time.

Make POS/online payments or withdraw funds from an ATM that accepts VISA

• VISA Home Delivery Online Form
• Click Here To View Steward Bank 3D Secure Frequently Asked Questions