Chip & Pin Card FAQs | Steward Bank

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Chip & Pin Card FAQs

What is a Chip and PIN card?

EMV or Chip and PIN Cards come with an embedded microchip which provides additional security against counterfeiting / cloning of the card.

Why is the Chip Card better?

The chip on the card provides additional security when used at terminals and ATMs that are chip-enabled. Each transaction is encrypted, which increases the security of your data. This means you can pay for everyday purchases in a safer and more secure way

Why am I required to get a new card, was my account compromised?

No, it is a replacement for your existing card. This new debit card has enhanced chip technology that is designed to better protect you from fraud.

Where should I go to replace my card?

For current or savings account clients, visit any Steward Bank branch.

For i-save account holders, visit Steward Bank branches, SB Agents, Econet shops, and the Bank on Wheels bus.

What are the requirements for card collection?

Customers will be required to provide account details, I.D, existing magnetic stripe card and card issuance fee of ZWL $85.After completing  the card replacement form, the Chip and PIN card will be instantly issued.

What is the turnaround time on EMV card replacement for both current and iSave accounts?

The EMV card is instantly issued.

How do I activate my new card? 

Activation is by setting of PIN on the POS machine or one can activate the card on the *236# platform depending on account type.

Am I able to reset my PIN if card is blocked?

No, PIN reset is currently not possible.

Will my old card still work?

No, the old card will be blocked and will not work anymore.

What are the benefits of the Chip and PIN cards?

The biggest benefit of the chip card is the reduction in card-present card fraud resulting from counterfeit, lost and stolen cards.

How do I use a Chip card to make a purchase?

Instead of swiping the card, the card will be inserted or dipped in POS slot and you wait for it to process. Your PIN will be required to complete the transaction, thereafter, the POS will prompt for card to be removed.

If I want to use my Chip card at a retailer that doesn’t support EMV technology yet, will it work?

Yes. Our cards are equipped with both chip and magnetic-stripe functions to ensure there is no service disruption to our customers and merchants/retailers can adjust.

Can I use my Chip and PIN card overseas?

Currently the Chip card is configured to work locally. If you need a card to use abroad, we have the Visa Globetrotter available at our branches, agents and Econet shops.

While the new cards offer an additional layer of security, you are required to remain alert and ensure that you practice all card safety rules as communicated by the bank from time to time.

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