Who is Batsi?
Batsi is a customer service bot that uses artificial intelligence to respond to customer queries in real time. The bot is continually learning and in the event that it is unable to attend to a query it will revert to human agent to respond.
Where can I find Batsi?
Batsi will initially be available on the Steward Bank Facebook Page messages inbox but will roll out to all customer facing platforms.
What transactions can Batsi assist with?
- General product information queries.
- Balance inquiry.
- Airtime purchase for bank account holder’s registered number.
- Internal bank transfer.