Card Terms & Conditions

VISA Debit Card

1. The card remains the property of Steward Bank and upon cancellation, must be surrendered on demand to Steward Bank.

2. The card is not transferrable and may only be used by the cardholder.

3. Steward Bank is authorised to debit the cardholder’s FCA (USD) account with all such withdrawals. Steward Bank, at its sole discretion, is entitled to select any funded account to be debited.

4. The card does not allow cardholder automatic overdraft facilities nor will it entitle the cardholder the right to countermand or stop payment without prior approval from Steward Bank.

5. Steward Bank may, at its sole discretion withdraw the card if the Cardholder issues a cheque under the protection of this card for which funds are not provided or were no prior arrangements for overdraft facilities have been made. A penalty charge will be levied at current rates for any cheques issued or guaranteed by this Card without sufficient funds to meet them.

6. A cardholder must exercise all due care to prevent:

7. The loss of the card.

8. The use of the card and PIN by third parties.

9. If the card is lost, stolen or the PIN has become known to an unauthorised person, the cardholder must notify Steward Bank of such a loss, theft or disclosure. Any verbal communication must be confirmed in writing within seven days. The cardholder shall remain liable for any transactions done by any unauthorised user prior to receipt by Steward Bank of notification of such a loss, theft or disclosure. Hotline 0808888; Email cardcentre@stewardbank.co.zw

10. The cardholder may at any time cancel the card by returning it to Steward Bank.

11. Steward Bank may at its discretion, if it is being used contrary to any of the foregoing conditions, cancel a card without consulting the cardholder.

12. Steward Bank is authorised to charge and debit the cardholder account with such fees as it may from time to time determine.

13. These conditions have been drawn up in accordance with the laws of Zimbabwe.

14. Steward Bank Limited through Visa will honour and verify transactions from internet sites that request for a CVV2 or a Card Verification Value or check Digit Number or Secure Code (The three digits at the back of the Card). Steward Bank Limited will not be held liable for any losses that occur where internet transactions are conducted on internet sites that DO NOT request a CVV2 or Card Verification Value or Check Digit.

15. Keeping your VISA card Secure: The PIN or secure code and the card shall always be in the control and possession of the authorised cardholder. The cardholder hereby indemnifies and holds the Bank harmless from any direct or indirect loss, damage, costs, claims, liability or losses whatsoever arising transacting made using the card and PIN.

16. Keeping of documents and information relating to operations by means of card-time limit for claims: The cardholder shall inform the Bank as soon as reasonably practical if the Cardholder notices an item which seems to be wrong on their statement.

17. No claim or action whatsoever relating to a transaction shall be entertained after the expiry of 30 days from the date of the statement of account whereon the transaction is borne

In case of cardholder’s complaint, the Bank shall follow the rules and regulations set by initiating and processing such complaint.

The cardholder shall advise the bank of any discrepancies within 30 days from the statement date.

Cardholder may seek for retrieval request for any transaction that is reflected on statement of the cardholder which needs to be verified. The cardholder will file such a request within 30 days from the statement date and will be liable to pay a retrieval request fee for each such request. This fee is as per the Bank’s card fees which will be advised from time to time.

VISA Credit Card

1. Definition of terms

As used herein, the following terms shall have the following meaning/s:

“Card” – Visa credit cards issued by Steward Bank
“Cardholder” - the person to whom or for whose use a card is issued by the issuer; the term shall likewise include the person to whom a supplementary credit card is issued upon the application of the primary cardholder. The primary cardholder is the main applicant for whom a credit card is issued by the Bank and who has an option of requesting for more than one card on his behalf which would be used by other persons referred to as supplementary cardholders.
“Issuer” shall refer to Steward Bank
“Credit limit” - the maximum outstanding balance of charges which the cardholder and his/her supplementary cardholders are allowed to maintain at any given time subject to security features and credit limit management features that the issuer may impose for the benefit of the cardholder
“RBZ” – Reserve Bank of Zimbabwe
“Installment” - the facility which allows cardholders to purchase selected goods and services from merchants using their card and to pay for the same, together with applicable interest and other fees, in equal monthly payments. In certain instances or promotions, issuer may allow the cardholder to convert cash advance transactions, existing balances on the card or balances on credit cards from other issuers into installment transactions, which shall be payable in equal monthly payments subject to the applicable interest and other fees.
“EcoCash Holdings” means the company’s wholly or partially own the issuer, its parent companies or under common ownership with it.
“Terms and Conditions” or “agreement” - these terms and conditions for Steward Bank credit card products

2. The Card

The card issued is the sole property of Steward Bank. It is non-transferable and will be accepted at accredited merchants only when properly signed and presented by the cardholder whose name and signature are indicated on the card.

3. Card Replacement

Unless earlier terminated or cancelled, the issuer may replace the card from time to time at a cost to the cardholder.

4. Responsibility of the Cardholder

The cardholder shall be liable for all transactions and the amounts charged to the card, including cash advances, interest and all the non-refundable fees and other charges and taxes required by the government, whether made in Zimbabwe or abroad and hereby agrees to accept and pay for such amounts without the necessity of proof of a signed charge slip. All charges, advances or amounts in currencies other than united states dollars shall be automatically converted at the time of posting to the billing currency (US dollars) at Bank’s foreign exchange selling rate, and shall be charged additional fees equivalent to the following:

The transactional fees shall be imposed at the sole and absolute discretion of the issuer, and may be subject to change at any time without notice. • Such billing currency amount represents the amount due to the issuer for the issuer’s purchase and payment on the cardholder’s behalf of the foreign currency necessary to discharge the amount/s due to Visa and/or the acquiring bank and/or foreign merchant’s affiliate/s. For cash advances through any designated automated teller machines (ATM) which accept the card, the cardholder shall be assigned a personal identification number (pin) by the issuer.

The cardholder shall at all times keep his/her pin confidential and shall not, under any circumstance, disclose the same to any person or compromise its confidentiality. The cardholder agrees that transaction and/or all cash advances using the card shall be conclusively presumed to have been personally made or authorised by the cardholder. The issuer may change the credit card number and/or expiry date when issuing a replacement card to the cardholder. The cardholder is solely responsible for communicating this change to any party with whom the cardholder may have payment arrangements. The issuer will not be responsible for any consequences arising from declined transactions, whether submitted under the old card number or otherwise. The cardholder shall safely keep the card and not use the card after its expiry date or upon its cancellation or suspension nor permit anyone to use the card for any reason whatsoever. The cardholder shall provide the issuer with copies of additional/updated documents that issuer may reasonably require from time to time, including but not limited to copies of his/her latest income tax return stamped received by the Zimbabwe revenue authority.

5. Joining, Subscription and Annual Fees

The cardholder shall pay the issuer a joining fee, subscription fee and an annual fee as may be determined by the issuer from time to time. The annual fee and joining fee shall cover the administrative costs incurred by the issuer for the issuance and maintenance of the card. The subscription fee, such as mileage programme fee, allows the cardholder to enjoy the benefits of the programme subscribed to, such as redeeming miles against points under a mileage programme. The issuer reserves the right to alter from time to time any benefits and/or the credit limit applicable to any cardholder without any prior notice to or consent from the cardholder. Such benefits and credit limit shall further be subject to the other terms and conditions for the use of the card. All paid fees indicated herein are non-refundable even if the credit privileges are suspended or terminated, or if the card is surrendered by the cardholder before the expiry date.

6. Supplementary Cards

A supplementary card is a copy of the primary credit card issued based on the primary cardholder’s request for use by another individual. The use of supplementary cards shall be governed by this agreement.

Any reference to the card issued to the cardholder in this agreement shall also apply to the supplementary card(s). The cardholder shall be liable for all transactions, purchases and cash advances made, including all interest and charges incurred through the use of the supplementary card(s), as well as for any breach by the supplementary cardholder of these terms and conditions. Primary and supplementary cardholders share the same credit limit. The primary and supplementary cardholder shall be jointly and severally liable for any and all obligations, charges and fees under the supplementary cardholder’s credit card account, irrespective of whether the amounts were incurred with or without the knowledge or consent of the primary cardholder .

7. Accredited merchants

The issuer has an agreement with Visa whereby the card shall be honored at all Visa accredited merchants worldwide at all times. However, the issuer shall not be liable to the cardholder if, for any reason, the card is not honoured by the merchant or the acquiring bank, or by Visa. The cardholder agrees to indemnify and hold the issuer free and harmless from any and all claims for damages as a result of the failure of any accredited merchant or any acquiring bank, or of Visa to honour the card.

8. Co-obligor

The cardholder shall provide upon request an acceptable co-obligor. The co-obligor shall be jointly and severally liable with the cardholder and his/her supplementary card members to pay the issuer all obligations and charges made through the use of the card. The co-obligor shall notify the cardholder and the issuer in writing of his/her/its intention to withdraw as the cardholder’s co-obligor and may be discharged subject to the condition that the co-obligor continues to be liable for all amounts unpaid and outstanding as of thirty (30) days from receipt by the issuer of such written notice. Failure by the cardholder to immediately furnish a new co-obligor acceptable to the issuer may result in the automatic termination or suspension of the cardholder card and/or the privileges associated with the card.

9. Loss of the Card

In case of loss or theft of the card, the cardholder shall immediately report such fact in writing to the issuer, giving details of the place, date and circumstances of the incident and the last transaction(s) and/or purchase(s) made prior to the loss or theft. Liability of the cardholder for all transactions, purchases and/or cash advances made through the use of the lost or stolen card shall cease upon written notification by the cardholder to the issuer. A card replacement fee shall be charged to the cardholder to cover replacement of the card holder.

10. Use of the Credit Limit

Upon acceptance or approval of the cardholder application, a credit limit expressed in US dollars, inclusive of a cash advance limit, shall be assigned to the cardholder which represents the maximum outstanding balance, including any installment transaction/s made using the card, that the cardholder and his/her supplementary card member(s) are allowed at any given time subject to security features and credit limit management features that the issuer may impose for the benefit of the cardholder from time to time. The issuer reserves the right to decline any transaction and/or suspend the credit card privileges of the cardholder and his/her supplementary cards (without the issuer being necessarily obligated to do so) without prior notice if the credit limit will be or has been exceeded. The issuer may demand immediate payment of the amount in excess of the credit Limit or of all amounts outstanding. The cardholder agrees to track his/her balance and is solely responsible for ensuring that it does not exceed the approved credit limit. In case the cardholder exceeds his/her approved credit limit, the cardholder shall pay the issuer an over limit fee, or such other amount as may be set by the issuer from time to time. The over limit fee shall be included among the charges in cardholder’s statement of account for the relevant billing period. The issuer may limit cash advances on the card to an amount determined at the issuer’s sole discretion, without notice to the cardholder. The cardholder shall pay the issuer a cash advance service fee ranging from $2.00+2% to $4.00+3% for ATM and POS of the amount drawn, or such other amount as may be set by the issuer from time to time. In addition to the cash advance service fee, the cardholder’s cash advance transactions shall also incur finance charges at the prevailing monthly interest rate applied to the cash advance amount from the transaction date until the amount is fully paid. The cardholder shall also pay the issuer all other fees incurred including without limitation annual mileage programme fee and transaction retrieval fee, at the rates set by the issuer and as may be amended from time to time. In case the cardholder is issued two or more cards, the cardholder understands and agrees to abide by the condition that the issuer may, at the issuer’s sole discretion, give the cardholder a separate credit limit for each of the cards issued to the cardholder or a consolidated credit limit for all cards, expressed in US dollars, subject to security features and credit limit management features that the issuer may impose for the benefit of the cardholder. In case of default (in the) or nonpayment of the cardholder’s obligation on one or more cards, the issuer may at its sole discretion demand immediate payment in full of all outstanding balances on all of the cards and, in addition, revoke the cardholder’s right to use all or any of such cards.

11. Monthly Statement and Payment of Charges

A monthly statement of account will be furnished to the cardholder, which may be sent by e-mail, or mail or courier to the cardholder’s billing address. Should the cardholder have any disputes relating to the card statement, such dispute should be raised with the bank within 30 days from date of the statement, otherwise, the cardholder shall be deemed to have accepted the correctness of the statement. The cardholder agrees to pay late payment of USD20.00 and/or other charges for any unpaid amount due at a rate of 20% per annum whichever is higher, plus any applicable taxes and charges required by the government thereon. If the payment due date – (the last date on which payment is required before late payment fees are charged) falls on a Saturday, Sunday or public holiday declared by the Government of Zimbabwe, the payment shall be due the working day immediately preceding the payment due date. However, notwithstanding the absence or lack of proof of service of the statement of account up on the cardholder, the latter is obligated to inquire with the issuer the amount, in accordance with clause 12, the cardholder is due to pay on or before the payment due date. The fixed monthly installment amount for purchases using the instalment facility of the card shall be posted to the cardholder’s monthly statement of account as a regular transaction forming part of the total outstanding balance over the term or repayment period chosen by the cardholder. In case of pre-termination/ cancellation of an existing installment transaction, the cardholder agrees to be charged a processing fee of 5% of the total remaining installment balance, whichever is higher, or such other amount as may beset by the issuer from time to time. All other terms and conditions stated in the monthly statement of account shall form an integral part of these terms & conditions.

12. Card payment, Delinquency and Default

In the monthly statement of account given to the cardholder, the cardholder shall be liable to pay the closing balance amount shown therein. The cardholder shall have the option to pay on or before the payment due date stated in the statement of account: (i) the closing balance; or (ii) the minimum amount due. In any event, the cardholder must pay at least the minimum amount due, which the issuer must receive as cleared and available funds, on or before the payment due date. All payments made by the cardholder shall be in the billing currency of the card. If payment is made in any other currency, the cardholder shall pay the issuer all exchange commissions and other charges or losses incurred by the issuer in converting such payment to the billing currency. Such conversion shall be effected at such exchange rate as may be solely and conclusively determined by the issuer at the date of entry into the card account. Payment made by the cardholder shall be applied to the card account on normal status in the following sequence:

billed cash advance principal;
billed membership fee;
- billed other fees/charges such as taxes;
billed cash advance fee;
billed purchase transaction charge;
billed late payment charge;
billed cash advance finance charge;
billed purchase finance charge;
- billed purchase principal including any applicable fixed monthly installment amount;
- unbilled other fees;
- unbilled cash advance fee;
unbilled purchase transaction charge;
unbilled cash advance principal; and
unbilled purchase principal.

The issuer reserves the right to adjust, at its sole discretion, the payment application sequence for card account on either normal or not (on) normal status. Normal status refers to cards in active state whose repayments are made as and when due, while “not normal” status refers to cards in either lost, stolen, declared, violated, referral, compromised or not active state the unpaid balance of the minimum amount due will be considered delinquent if unpaid after the payment due date. The cardholder shall then be liable to pay late payment, finance, and other applicable charges, plus any applicable taxes required by the government thereon. Once the cardholder exceeds his/her credit limit or fails to pay the minimum amount due on the payment due date, the card account and the cardholder will be considered delinquent. In the event of delinquency or default, the cardholder authorizes the issuer to report and/or include his/her name in the negative listings of any credit bureau or institution. The cardholder shall be considered in default in any one of the following events:

the cardholder fails to pay on the payment due date any of his/her payment obligations on one or more cards or other credit facilities.
The cardholder’s outstanding ailments exceed his/her credit limit.
Any creditor tries, by legal process, to take the money or any property of the cardholder with the bankruptcy laws.
The issuer believes, on reasonable ground and at its sole discretion that it was induced by fraudulent misrepresentation to grant the card or any other credit facility in favor of the cardholder.
The cardholder fails to observe any of the terms and conditions governing the issuance and use of the card.
The cardholder fails to observe any of the terms and conditions of any contract or evidence of indebtedness and/or other related documents which the cardholder executed or otherwise issued by the issuer in connection with any credit or loan facilities granted by the issuer or its other foreign branches or subsidiaries or affiliates, or another financial institution or other lender in favor of the cardholder.
The cardholder is charged with, convicted of, or under investigation by competent government and legal authority, or the issuer has prima facie evidence to report the cardholder to any regulatory agency or law enforcement agents for possible violation of any of the provisions of any applicable law.
cardholder dies or becomes physically or mentally incapacitated.

13. Calculation of Finance and other Charges

If the cardholder pays the closing balance in full on or before the payment due date and has no cash advance transactions, no finance charge shall be imposed. However, if the cardholder opts to pay the minimum amount due or any amount less than the closing balance or makes a cash advance transaction, the cardholder shall be deemed as availing against his/her credit line with the issuer and agrees to pay finance and other charges, plus any applicable taxes and charges required by law on such charges. The finance charges, at the issuer’s prevailing rate, will be levied using the average daily balance method up on the cardholder’s opening balance and all new transactions posted including any applicable fixed monthly instalment amount within the statement period accrued from the transactions’ posting dates until the end of the current statement period. Any amount unpaid as of the payment date shall be deemed payable on the next payment due date unless the cardholder opts to re-avail of his/her credit line for the next billing cycle by paying an amount less than the closing balance but not less than the minimum amount due. The minimum amount due shall be the amount equivalent to 15% of the closing balance or as may be indicated by the issuer on the cardholder’s monthly statement of account. Finance charge rates and cash advance transaction fees may change and shall be advised from time to time.

14. Restraint, Suspension, Cancellation and Withdrawal or Termination

The issuer may at its exclusive option and without prior notice to the cardholder, restrain, suspend, cancel and withdraw or terminate any card issued and/or its privileges at any time for reason including without limitation the cardholder’s default, non-payment, financial incapacity, change in personal and/or economic circumstance, change in residency status or country or territory of stay, failure to provide additional documents requested by the issuer, misrepresentation, and fraud. In such cases, any outstanding credit availment as of the time of the restraint/suspension/termination shall be considered due and payable without need of notice to the cardholder. The issuer, at its sole discretion, may initiate collection from the cardholder of the closing balance and all unposted availments in full, and/or refer collection to a third party. If collection of any unpaid or past due amount is referred to a collection agency and/or enforced through court action, the cardholder agrees to pay the costs of collection, and/or attorney’s fees (including all finance and penalty charges), in addition to whatever damages that may be suffered or incurred by the issuer. The cardholder agrees to hold the issuer free and harmless from any claim for damages arising from such restraint, termination, withholding or suspension. Continued use of the card after termination or cancellation or non- issuance of renewal card by the issuer is deemed fraudulent. The issuer reserves the right, at its discretion, to restore the card and/or its privileges, whether or not the circumstances giving rise to the restraint, suspension, cancellation, withdrawal or termination have ceased or have been rectified. The card shall be terminated by the issuer without prior notice upon the death, bankruptcy, or insolvency of the cardholder or when the whereabouts of the cardholder become unknown to the issuer. The cardholder and/or his/her estate shall be responsible for paying in full and/or setting off outstanding balances and obligations under the card(s) and shall keep the issuer indemnified for all costs and expenses, including legal fees and charges, incurred in recovering and paying off such outstanding balances and obligations. In the event that any funds of the cardholder are held by the issuer, the issuer reserves the right to retain such funds for the period of at least 90 days following the card being cancelled or terminated and returned to the issuer and the card account being closed. If there are unpaid obligations under the card, the issuer is authorized by the cardholder to automatically apply said funds to the settlement of the unpaid obligations. The issuer is not precluded from availing of other remedies in case the funds are insufficient to settle the said obligation. The cardholder may, at any time, terminate the agreement by a written notice to the issuer subject to the immediate payment or settlement of any and all obligations incurred in connection with the issuance of the card(s). The cardholder must return to the issuer the cards cut in half. Should the cardholder choose to revolve, annual fee charges shall still apply and will be pro-rated until such time that the outstanding balance is paid in full. The card account(s) shall be closed only after the receipt by the issuer of full payment or settlement of all obligations under the card(s).

15. Auto-debit arrangement

The cardholder may opt to authorize in writing the issuer to charge the amount due on his/her card account against the cardholder’s deposit account or any funds with the issuer by means of an automatic debit system. Note that requests to use non USD denominated accounts for this purpose will be subject to all regulatory financial policies and requirements.

16. Set-off

The cardholder’s deposits and/or credit balances with the issuer, whether separately or jointly held, may be automatically set-off against any amounts due and payable under the card that are not paid in accordance with these terms and conditions, or upon the happening of an event of default.

17. Assignment

As a consideration to the issuer’s grant of the right of usage of the card to the cardholder, the cardholder hereby assigns to the issuer, effective upon the cardholder’s failure to pay on the payment due date his/her obligation arising from the cardholder’s use of the card(s), any or all monies, securities, bonds, and things of value which are now or may hereafter be in the hands of the issuer, and any member of the Steward Bank group including deposit or otherwise to the credit of, or belonging to the cardholder, and the issuer is hereby authorized to sell at public or private sale such securities or things of value and to apply the proceeds of such sale to such obligation. In the absence of securities or things of value or if the cardholder’s outstanding balance exceeds the proceeds of sale, the cardholder hereby assigns to the issuer any deposit the cardholder may have with any bank or financial institution, to the extent of the cardholder’s obligation to the issuer, and for this purpose, the cardholder hereby consents to any inquiry by or disclosure to the issuer, its duly authorized representative or legal counsel as to any deposit the cardholder may have with any bank or financial institution.

18. Assignment by Issuer

The issuer shall have the right to assign the cardholder’s obligations under the credit card facility granted herein, including any securities, to any third party with prior notice to the cardholder. The issuer is authorized to disclose information about the cardholder’s account and credit standing to third party potential buyers as may be necessary for the proper processing and evaluation of the assignment

19. The Issuer

Shall have the right to recover through any legal means all delinquent amounts outstanding on the cardholder’s credit card i.e. all transaction amounts due and unpaid, as well as all attendant fees, interest and other charges which may have accrued accordingly, without prior notice to the cardholder. The cardholder also agrees to bear all recovery expenses/ incidental costs incurred by the issuer.

20. Insurance Scheme

The cardholder shall have the option of partaking in an insurance scheme to provide cover against fraudulent/unauthorised use of their cards, as well as death/ permanent disability. Once this option is exercised, the cardholder shall pay all premium payments as and when due.

21. Authorisation and indemnity for telephone, telex and facsimile instructions

The cardholder authorises the issuer to rely upon and act in accordance with any notice, instruction or other communication which may from time to time be, or purport to be, given by telephone, mobile phone text messages, telex, facsimile, e-mail, or other electronic means by the cardholder or on his/her behalf (the “instructions”) which the issuer believes, in good faith, to have been made by the Cardholder or upon his instructions or for his benefit. The cardholder acknowledges that the sending of information through such text, fax, e-mail or other electronic means are not fully secure and may be intercepted by third parties. The issuer shall not be liable in the event that cardholder suffers any loss or damage as a result of personal information sent through such means upon the instructions of the cardholder. The issuer shall be entitled to treat the instructions as fully authorised by and binding upon the cardholder, and the issuer shall be entitled to take such steps in connection with or on reliance upon the instructions as the issuer may consider appropriate, whether the instructions include instructions to pay money or otherwise to debit or credit any account, or relate to the disposition of any money, securities or documents, or sending of information through mobile phone text messages, telex, facsimile, e-mail, or other electronic means. The cardholder acknowledges that the sending of information through such channels is not secure; that messages sent through such channels may be intercepted by third parties, and that the issuer shall not be made liable in such instances. In order for the issuer to render prompt and accurate service, the cardholder authorises the issuer to record (without the issuer being necessarily obligated to do so) any and all telephone conversations with the cardholder, whether initiated by the issuer or by the cardholder, including without limitation, the cardholder’s instructions, statements, complaints, inquiries and the issuer’s advice and reminders in relation to the cardholder’s credit card account with the issuer. The issuer may use these recordings for any purpose in any proceeding. In consideration of the issuer acting in accordance with the terms of this authorisation and indemnity, the cardholder hereby irrevocably indemnifies the issuer against all losses, claims, actions, proceedings, demands, damages, costs and expenses incurred or sustained by the issuer of whatever nature and howsoever arising out of or in connection with the instructions. This authorisation and indemnity shall remain in full force and effect until the issuer notifies the cardholder that the cardholder is no longer indebted to the issuer.

22. Disclosure of Information

The cardholder hereby consents to the disclosure by the issuer of information about his/her account and credit standing to any of the issuer’s local or foreign branches, any member of the Steward Bank group, other credit card companies, financial institutions or credit information/investigation or law enforcement agencies, or to a court of competent jurisdiction or a government office or agency upon their order or for the purpose of verifying the authenticity of any documents submitted by the cardholder to the issuer, or to third party service providers assisting the issuer in the administration of its credit card business or providing insurance for the issuer against the cardholder’s default or providing insurance for the cardholder against fraud and unauthorised charges.

23. Corrections

The cardholder agrees that the issuer reserves the right to investigate and confirm within a reasonable period in accordance with accepted and standard credit card business practice and procedure, as well as with existing laws and regulations any reported error or fraudulent transaction before making any corrections in the statement of account.

24. Change of status

The cardholder shall notify the issuer in writing of any change in the cardholder’s civil status.

25. Compliance

The cardholder shall comply with all laws and regulations of the Government of Zimbabwe related to the use of the card.

26. Limitation of liability

In the event of any action which the cardholder may file against the issuer for any cause whatsoever, the cardholder agrees that the issuer’s liability shall not exceed the amount of USD500.00 or the damages actually proven to have been suffered by the cardholder, whichever is lesser. This shall be the maximum extent of liability of the issuer irrespective of the circumstances.

27. Separability

The enforceability and validity of this agreement, in whole or in part, shall not be affected by the unenforceability or invalidity, whether temporary or permanent, of any particular provision of this agreement because of restrictive laws, regulations, or judicial or administrative determinations obtained during any period of this agreement or for any other cause.

28. Non-waiver of rights

No failure or delay on the part of the issuer in exercising any right or power hereunder shall operate as a waiver thereof nor shall any partial or single exercise of any such right or power preclude any other right or power thereunder. No waiver by the issuer of any of its rights or powers under this agreement shall be deemed to have been made unless expressed in writing and signed by its duly authorised Representative(s).

29. Amendments

The issuer may, without prior notice, at any time and for whatever reason it may deem proper, amend, revise or modify the terms and conditions hereof, including the cardholder’s credit limit. The cardholder shall be deemed to have accepted the change if the cardholder continues to retain or use the card.

30. Communication

The cardholder undertakes to notify the issuer of any additional means of communicating to the cardholder aside from what is disclosed in the credit card application, as well as any change in the cardholder’s address, office or mailing address, e-mail, and telephone number. In case the mailing address is not accessible through mail or delivery, the issuer has the option to use the other addresses notified to issuer. Notwithstanding this provision, the cardholder agrees that any communication sent to the designated mailing address shall be considered as being delivered to the cardholder from the date of the posting of such communication in the post office. Should the cardholder go out of the Republic of Zimbabwe for more than a month, the cardholder undertakes to effect timely payment on the card. Otherwise, the issuer reserves its right to restrain the card. If the cardholder leaves the Republic of Zimbabwe to take up long term or permanent residence elsewhere, all cards issued should be returned to the issuer fifteen (15) days prior to the cardholder’s departure and the cards shall be deemed terminated and subject to the immediate payment in full by the cardholder to the issuer of all outstanding balances, obligations, and availments, posted or otherwise, under the cards. The cardholder, pursuant to such undertaking, authorizes the issuer, at its discretion but without any obligation to do so, to secure information from third parties, such as but not limited to utility companies, insurers and financial intermediaries, and receive information on how the cardholder can be contacted. Should the cardholder be delinquent or be in default, the issuer reserves its right and the cardholder authorises the issuer, at the issuer’s sole discretion but without any obligation to do so, to pursue all means of communicating with the cardholder, including without limitation telephone messages, fax messages, mobile phone text messages, and other third party inquiries, to establish contact with the cardholder.

31. Venue

The cardholder irrevocably agrees that any legal action, suit or proceeding arising out of or relating to these terms and conditions may be instituted, at the option of the issuer, in any competent court in Zimbabwe, and cardholder submits to and accepts, with regard to any such action or proceeding for itself and in respect of its properties or assets, generally and unconditionally, the jurisdiction of any such court. The foregoing, however, shall not limit or be construed to limit the rights of the issuer to commence proceedings or to obtain execution of judgment against the cardholder in any venue or jurisdiction where assets of the cardholder may be found.

32. Binding effect

The cardholder’s activation or use of the card shall be deemed as his/her acceptance of and agreement to be bound by these terms and conditions and such amendments hereof as may be made by the issuer from time to time. These terms and conditions shall bind the cardholder and his/her heirs, executors and administrators, and successors and assigns

VISA Prepaid

1. Introduction

Upon successful application, the Visa Prepaid card will be issued by Steward Bank for use at any location displaying the Visa logo,including, ATMs, Online and POS, subject to terms and conditions hereinunder.
This Agreement shall be construed and governed in accordance with the laws of Zimbabwe.
Cardholder shall always ensure that the card is adequately funded before use. The Card does not entitle the cardholder automatic overdraft facilities or permit any authorizations to take place if the card is inadequately funded.
The Visa Prepaid card is not in any way linked to your Bank account, hence, it does not earn interest on funds loaded onto the card.

2. Loading of Funds on the Card

Funds can be loaded on to the card using the specified loading options availed by Steward Bank from time to time.
Steward Bank reserves the right to limit the number of times your Card can be reloaded in a day and certain load limits may apply from time to time.
After loading of funds on to the card, your funds will be available for use within 12 hours from time of loading.
A load or reload fee may apply.

3. Card Usage

The cardholder can use the Card at any location displaying the Visa logo globally.
Steward Bank reserves the right to set transactional limits and spend on the card. Updates on limits will be availed by Steward Bank from time to time
The Card is denominated in the United States Dollar (USD) currency. Transactions in other currencies will be converted in to USD and a forex mark-up may apply.
The Card remains the property of Steward Bank, and the Bank reserves the right to suspend, restrict or cancel the Card for the following but not limited to:
- There is a concern about security of your account or cards issued to the cardholder
- There is suspicion that it is being used in an unauthorized or fraudulent manner.
- There is possible breach of Anti-money laundering and financing of terrorists laws and
Like any payment card, Steward Bank does not guarantee acceptance by any retailer.
Steward Bank may also refuse to authorise a transaction:
- If sufficient funds are not loaded on your Prepaid Card at the time of a transaction to cover the amount of the transaction and any applicable fees;
- If the Bank has reasonable grounds to believe that the Cardholder is acting in breach of this agreement;
- If the Bank believes that a transaction is potentially suspicious or illegal (for example, if we believe that a transaction is being made fraudulently); or because of errors, failures (whether mechanical, technical or otherwise) or refusals by merchants, payment processors or payment schemes processing transactions.

4. Transaction Authorization

A Prepaid Card transaction will be regarded as authorized by the Cardholder by way of : . Entering your PIN or providing any other security code; . Insert a Prepaid Card and enter your PIN to request a cash withdrawal at an ATM; . Make a request for a cash advance at any bank counter; . Inputting a Card Verification Value (CVV2) or (CVV) or Secure code. Steward Bank will not be held liable for any loses that occur where internet transactions are conducted on internet sites that do not require a CVV or CVV2 or card verification for validation.

5. Cancellation and Expiry of Card

The Cardholder has the right to cancel the Prepaid Visa card at any point in time after Card issuance
Steward Bank reserves the right to terminate or cancel the card as a result of a breach in contract by Cardholder, including suspicion that the Card is being deliberately used to commit fraud or for other illegal purposes.
At contract cancellation, Steward Bank will return funds in the card to the original loading source.
The Prepaid Card is valid for a continuous 2 year period, the period ending on the expiry date set out on your Prepaid Card. Transactions emanating from an expired Card will not be authorized
The Cardholder may request for the cancellation of the Card by filling the cancellation request form available at any Bank branch together with any additional documents as may be required by Bank.
It is understood by the Cardholder that any request for cancellation of the Card shall only be processed by the BANK when all transactions effected through the use of the Card will have been settled.
In case of outstanding amount on the Card, Bank will refund such amount after deduction of any processing charges, commission or other fees as per bank’s tariffs of charges to the Cardholder.

6. Keeping your Prepaid Card secure

The Cardholder shall treat the Prepaid Card like cash. Cardholder shall remain liable for any transactions done by an unauthorized user prior to receipt by Steward Bank of notification of such a loss or theft or disclosure on the Hotline number : 0808 8888 or email customerservice@stewardbank.co.zw.
The PIN or Secure code and the Card shall always be in the control and possession of the authorized cardholder. The Cardholder hereby indemnifies and holds the Bank harmless from any direct or indirect loss, damages, costs, claims, liability or losses whatsoever arising transacting made using the Card and PIN.
KEEPING OF DOCUMENTS AND INFORMATION RELATING TO OPERATIONS BY MEANS OF CARDS - TIME LIMIT FOR CLAIMS
The Cardholder shall inform the BANK as soon as reasonably practical if he notices an item which seems to be wrong on his statement. No claim or action whatsoever relating to a transaction shall be entertained after the expiry of 30 days from the date of the statement of account whereon the transaction is borne.
In case of Cardholder’s complaint the BANK shall follow the rules and regulations set by initiating and processing such complaint.
The cardholder shall advise the bank of any discrepancies within 30 days from the statement date. If no, discrepancies are reported.
Cardholder may seek for retrieval request for any transaction that is reflected on statement of the cardholder which needs to be verified. The cardholder will file such request within 30 days from the statement date and will be liable to pay a Retrieval Request Fee for each such request. This fee is as per the bank’s card fees which will be advised from time to time.

7. Communication of Information To Third Parties

The BANK shall be entitled, should it deem necessary, to pass on to any commercial bank, financial institution or merchant, any information relative to the Cardholder in case of improper or fraudulent use of the Card by him, or in order to facilitate the recovery of same in case of loss or theft.
The BANK shall be entitled, subject to the applicable laws and regulations of the COUNTRY, to pass on to any other entity, any information relative to the Cardholder.
The BANK may list cancelled cards in its Warning Bulletin for dissemination to its merchant network and appropriate Card Organizations.

8. Records, Balance and Transactions Details

ATM Receipts: It is the responsibility of the Cardholder on completion of a transaction through an ATM/POS to ensure that he obtains a corresponding receipt / record.
Card Information: The Cardholder may request for information as to the balance of the Card or the transactions effected by calling on the BANK’s contact details and email cardcentre@stewardbank.co.zw or by visiting the nearest branch ATM.