Does my account have withdrawal limits for ZiG?
Yes, gazetted limits apply. These will be shared on our website and displayed in our branches.
What will happen when I transact on POS machines?
The conversion of currencies from ZWL to ZiG on our POS machines has been successful. Your transactions will settle in ZiG currency.
Am I able to make ZIPIT transactions?
Yes, you are able to make ZIPIT transactions which will settle in ZiG currency.
Do I still have access to my USD account?
Yes, you can access your funds in our branches, registered agents and on our digital platforms.
What happens to my loan ZWL balances?
Your ZWL balances have been converted and will be payable in ZiG with immediate effect.
Are ZiG notes and coins available from the bank?
The ZiG notes and coins will start circulating in the economy on 30 April 2024.
How do I purchase USD using ZiG?
Foreign currency will be bought and sold on a Willing Buyer Willing Seller basis from the interbank market, subject to existing exchange control guidelines.
Can I still make use of ZWL bank notes until 21 April 2024?
As advised in the Monetary Policy Statement and Statutory Instrument 60 of 2024, you have a transitional period of up to 21 days to convert your ZWL notes and coins to ZiG. Accordingly, the ZWL notes and coins will continue to be used for transactional purposes at the ZiG:ZWL conversion rate of 2498.7242 applicable on the 8th of April 2024 within the 21-day transitional period.
What rate was used to convert ZWL to ZiG?
The exchange rate of ZWL2,498.7242: ZiG1 was used to convert ZWL balances.
What is the exchange rate of ZiG to USD?
The opening rate of ZiG13.56:USD1 communicated by the Central Bank shall apply. The future value of the exchange rate will be influenced by the International price of gold as published by the London Bullion Market, inflation differentials and other domestic factors and will be determined on the Willing Buyer Willing Seller Market.
How do I get more information?
Contact our Customer Service Teams on the following touchpoints:
Toll Free: 0808 8888
Email: customerservice@stewardbank.co.zw
WhatsApp: +263 772 191 191